IDC Communication’s response regarding COVID-19

At IDC Communications, we are closely monitoring the COVID-19 situation and are putting in place measures to protect the health and safety of the public and employees.

As the leading provider of Bell MTS’ services to Manitobans, IDC Communications is focused on delivering the reliable and high-quality service that consumers, businesses and governments rely on. And we’ve put in place the people and the resources necessary to continue to deliver for Manitobans throughout the COVID-19 situation.

As the situation evolves, we will keep you informed of any developments right here.

 

Network services

Bell MTS operates among the best wireless and wireline networks in the world. They feature robust redundancy and are designed to endure anything from extreme weather to surges in demand. This situation is no exception: all their networks and services remain fully operational.

We know the services they provide are critical. With many businesses asking employees to work from home and the special requirements of public safety authorities, Bell MTS is ready to add even more capacity should the need arise.

 

Employees

IDC Communications is working to ensure the health and safety of the public and our employees in accordance with all public safety guidelines. This includes extra sanitation measures in our workplaces and stores, and of course for any employee dealing directly with customers. In addition, IDC employees and contractors – including service technicians as well as store agents – returning from abroad or feeling unwell (fever, cough, difficulty breathing), are instructed to stay at home for the recommended period.

 

Customers

We are at the ready to assist you throughout this situation. We have kept two of our Bell MTS locations open for essential services (they are located at 1670 Kenaston Blvd C and 1385 Niakwa Road East, both in Winnipeg, MB). We have put extra measures in place to ensure the safety of all our customers and employees at these locations. We recommend customers use Bell MTS self-serve tools for any feature or plan changes. MyAccount is the fastest and most convenient way to manage your Bell MTS account. You can access MyAccount at bellmts.ca/myaccount.

In the event one of our staff member and/or customers tests positive for COVID-19:

• We will be completely transparent and contact any customers that have recently shopped in that location.
• Our teams will deep-clean the store based on the advice of public health, over and above our new, daily cleaning protocols put in place at the start of COVID-19.